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课程目录：   沟通课程 Communication Curriculum   人际沟通系列 Personal communication series CM0101 沟通技能 communication skills CM0102 倾听技巧 listening skills CM0103 同事间的沟通技能 communicate with your colleagues CM0104 与上司的沟通技能 communicate with your boss CM0105 与难相处的同事沟通 communicate with the difficult colleagues CM0106 高效的电子邮件沟通 effective E-mail CM0107 双赢的沟通——同理心 团队沟通系列 Team communication series CM0201 团队沟通技能 team communication competency CM0202 团队沟通管理 team communication managemen   职业发展课程 career development curriculum   时间管理系列Time management series PD0101 个人工作的时间管理 personal time management PD0102 外部事务的时间管理 external time management   商务技能系列Business competency series PD0201 培育演讲技能foster the presentation competency PD0202 演讲的实施技能 effective presentation skills PD0203 项目建议书的撰写技能 write proposal PD0204 有效会议技巧 effective meeting skills PD0205 电话技巧 telephone skills PD0207 自信动人的演讲   商务礼仪系列Business etiquette series PD0301 办公礼仪 office etiquette PD0302 商务礼仪 business etiquette   职业拓展系列Career development series PD0401 职业生涯的规划 plan your career PD0402 职业生涯的拓展 career development   职业道德系列 Professional ethics series PD0501 个人职业道德 personal ethics PD0502 企业职业道德 enterprise ethics   创新系列Innovation series PD0601 创造能力的培养 build creation competency PD0602 创造性团队的培育 build creative team   个人发展系列Personal development series PD0701 系统思考 system thinking PD0702 平衡生活与工作 balance personal and professional life PD0703 增强自信心 buildup self-confidence PD0704 提高记忆力 improve memory PD0705 思维技巧 PD0707 个人压力管理   领导力课程 leadership curriculum   领导者的角色系列Role of leader series LS0101 中层经理人的角色认知 role of mid-level manager LS0102 发挥领导者的作用 play your role as a leader   目标制定系列Goal setting series LS0201 目标设定 set your goal LS0202 目标的实施与控制   授权系列Empowerment series LS0301 理解授权的内涵 understanding empowerment LS0302 有效授权 effective empowerment   激励系列Motivation series LS0401 激励的内涵 understanding motivation LS0402 创造激励的环境 creating the motivation environment LS0403 有效激励方法 effective motivation   指导系列Coaching series LS0501 建立互相信任的指导氛围 creating trust coaching environment LS0502 有效指导 effective coaching   变革管理系列Change management series LS0601 了解变革 understand change LS0602 领导变革 leading change   双赢谈判系列Win-win negotiation series LS0701 谈判步骤 negotiation process LS0702 谈判技巧 negotiation skills   绩效管理系列Performance management series LS0801 绩效管理 performance management LS0802 绩效评估 performance evaluation LS0803 员工绩效问题的解决 providing feedback   冲突管理系列Conflict management series LS0901 冲突管理 conflict management LS0902 冲突处理 resolving conflict   经理人拓展系列Manager development series LS1001 非财务经理的财务知识 finance management for non-finance manager LS1002 非财务经理的财务管理 finance management for non-finance manager LS1004 损益表分析 LS1006 经营分析方法 LS1010 管理会计   一线主管系列Frontline supervisor series LS1101 一线主管的领导力 frontline leadership   团队建设系列Teambuilding series LS1201 团队建设基础 introduction of teambuilding LS1202 团队领导 LS1203 团队激励   管理要素 Essentials of management LS1301 管理学基础 introduction of management science LS1302 管理心理学基础 introduction of managerial psychology LS1303 提高工作效率 increasing working efficiency　   项目管理系列 HPM0101 项目管理 HPM0106 监控项目计划的实施   销售及营销课程 sales & marketing curriculum   专业销售技能系列Professional selling series SM0101 销售的准备阶段 preparing your selling SM0102 销售的实施阶段 selling implement SM0103 销售渠道设计 channel designing SM0104 销售渠道管理 channel management SM0105 大客户管理 key account management SM0106 大客户销售 key account selling SM0107 增值销售技巧 added-value selling 市场营销系列Marketing series SM0201 市场营销基础 marketing fundamental SM0202 品牌管理 brand management   客户服务课程 customer service curriculum   客户关系管理Customer relationship series CS0101 客户关系管理基础 customer relationship management fundamental CS0102 客户关系管理应用实践 customer relationship management practice   卓越客户服务系列Customer service series CS0201 提供出色的客户服务 provide excellent customer service CS0202 建立高效的客户服务团队 build effective customer service team